Cancellation Policy

1.1. Utility Bill Payments

• Bills cannot be cancelled once submitted, as they are instantly processed through NPCI-BBPS rails.

1.2. Recharges

• Prepaid/DTH recharges cannot be cancelled once successful.
• Failed transactions are auto-reversed; no manual cancellation is needed.

1.3. FASTag

• FASTag recharge cannot be cancelled once processed.
• FASTag issuance/activation may be cancelled before activation (if applicable), subject to partner rules.

1.4. Ticketing Services

Cancellation is available if supported by the respective operator:

• Bus/Flight: Cancellation windows and charges depend on vendor/operator rules.
• Train Ticket (if offered): Cancellation depends on IRCTC policies.

1.5. System-Triggered Cancellations

A transaction may auto-cancel due to:

• Server issues
• Payment gateway timeout
• Biller downtime
• Validation failure

In such cases, the amount will be auto-refunded.